Our Commitment to Paying Benefits
One of John Hancock New York's core commitments is to make timely payments of the benefits owed to our policy/account holders.
If you think you or a loved one may have a policy or account with us, but you do not have any contract information, please submit an Account Search Request by completing the form below and clicking "Send". John Hancock will send a response to your request within 5 business days.
If you have a policy/account number, but need additional information please visit the Contact Us page.
General Info & Customer Service
- Corporate Office
John Hancock Life Insurance Company of New York
100 Summit Lake Drive
Valhalla, NY 10595
- Customer Services
For Individual Annuity (Fixed and Variable) Products:
For Individual Insurance (Fixed and Variable)Products:
For Retirement Plan Services (401K/ARA): 800-395-1113
For Fixed Products (Structured Settlements & SPGA):