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Our Commitment to Paying Benefits

One of John Hancock New York's core commitments is to make timely payments of the benefits owed to our policy/account holders.

If you think you or a loved one may have a policy or account with us, but you do not have any contract information, please submit an Account Search Request by completing the form below and clicking "Send". John Hancock will send a response to your request within 5 business days.

If you have a policy/account number, but need additional information please visit the Contact Us page.

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General Info & Customer Service

  • Corporate Office
    Phone: 877-391-3748
    Fax:     914-773-0709
    John Hancock Life Insurance Company of New York
    100 Summit Lake Drive
    Valhalla, NY 10595
  • Customer Services
    For Individual Annuity (Fixed and Variable) Products:

    For Individual Insurance (Fixed and Variable)Products:

    For Retirement Plan Services (401K/ARA): 800-395-1113

    For Fixed Products (Structured Settlements & SPGA):