Confidentiality Protocols for Victims of Domestic Violence and Endangered Individuals

"New York Insurance Law §2612, with respect to all insurers regulated under the Insurance Law, including health maintenance organizations ("HMOs"), provides in relevant part that if any person covered by an insurance policy delivers to the insurer a valid order of protection against the policyholder or other person covered by the policy, then the insurer is prohibited for the duration of the order from disclosing to the policyholder or other person the address and telephone number of the insured, or of any person or entity providing covered services to the insured. If a child is a covered person, then the right established by this section may be asserted by the child's parent or guardian."

John Hancock Life Insurance Company of New York ("the Company") Confidentiality Protocol

In support of the New York State Law § 2612 the Company established a confidentiality protocol whereby, except with the express consent of the individual who delivers to the Company a valid court order of protection, the Company shall keep confidential and shall not disclose the address and telephone number of:

  • the victim of domestic violence,
  • any child residing with the victim,
  • person providing covered services to the victim, to a policyholder or another insured covered under the policy against whom the victim has a valid court order of protection

To Request Confidentiality

The victim, the victim's legal representative, or if the victim is a child, the child's parent or guardian, shall deliver to the Company at its home office a valid court order of protection:

Home Office Address:

John Hancock Life Insurance Company of New York 100 Summit Lake Drive, Valhalla, New York 10595

For further information on domestic violence services, you can contact the NYS Domestic and Sexual Violence Hotline by dialing 1-800-942-6906 or by accessing the website for the New York State Office for the Prevention of Domestic Violence at the following link: http://www.opdv.ny.gov/
help/dvhotlines.html
.