Please note our response time is 3 to 5 business days, depending on the nature of your request.
To protect your privacy we are unable to respond to specific account and policy questions through email. For these questions, please refer to the contact information for the appropriate type of product listed at the right hand side of this page.
General Info & Customer Service
- Corporate Office
John Hancock Life Insurance Company of New York
100 Summit Lake Drive
Valhalla, NY 10595
- Customer Services
For Individual Annuity (Fixed and Variable) Products:
For Individual Insurance (Fixed and Variable)Products:
For Retirement Plan Services (401K/ARA): 800-395-1113
For Fixed Products (Structured Settlements & SPGA):