Contact Us

General Inquiry

Please fill in the fields below to be contacted regarding John Hancock New York products and/or services. The more information you provide, the better we will be able to assist you. Please be assured the information you submit to us is secured. Click here to learn more about our Online Privacy Policy.

Please note our response time is 3 to 5 business days, depending on the nature of your request.

To protect your privacy we are unable to respond to specific account and policy questions through email. For these questions, please refer to the contact information for the appropriate type of product listed at the right hand side of this page.

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General Info & Customer Service

  • Corporate Office
    Phone: 877-391-3748
    Fax:     914-773-0709
    Address:
    John Hancock Life Insurance Company of New York
    100 Summit Lake Drive
    Valhalla, NY 10595
  • Customer Services
    For Individual Annuity (Fixed and Variable) Products:
    800-551-2078

    For Individual Insurance (Fixed and Variable)Products:
    888-267-7781

    For Retirement Plan Services (401K/ARA): 800-395-1113

    For Fixed Products (Structured Settlements & SPGA):
    800-624-5155